202-728-0352 info@gwhcc.org

Building Ambassador - Casual

Company: Events DC

Date Posted: 04/25/2018
Location: Public Safety/Support Services/Guest Services
Position Description:

SUMMARY DESCRIPTION

Building Ambassadors play an important role in ensuring that guests and visitors receive world class service while visiting the new state-of-the-art Walter E. Washington Convention Center.  The incumbent is responsible for providing a variety of guest services for the Walter E. Washington Convention Center which include responding to requests for information and services; directing guests to appropriate destinations; and providing administrative support at the Guest Relations kiosks. The work is further characterized by functions such as gathering and analyzing information, communicating and interacting with others.  Building Ambassadors are expected to be well informed regarding events and activities of the Convention Center, and they must have the ability to exercise independent judgement, working under general supervision.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment.

  • Responsible for responding to requests for information and services.
  • Responsible for greeting and welcoming visitors; determining the nature of their inquiries/questions or request for services; providing directions and/or escorting visitors to their appropriate destinations in the building.
  • Responsible for gathering and analyzing information; communicating and interacting with others.
  • Performs a variety of other tasks and duties assigned.

Qualifications:

SKILLS, KNOWLEDGE AND ABILITIES

  • Ability to demonstrate emotional stability during periods of tension and stress while carrying out assigned duties.
  • Ability to recognize emergency situations and to direct prompt and effective corrective measures.
  • Ability to comprehend and follow verbal and written directions.
  • Ability to speak clearly and concisely.
  • Ability to establish and maintain harmonious and effective working relationships with supervisors, staff and Center guests.
  • Ability to work in a fast multi-task environment.
  • Ability to work flexible hours, including days, evenings, nights, weekends and holidays.
  • Ability to exercise independent judgement and to work with little or no supervision.

 

CORE COMPETENCIES (OPERATIONS LINE)

  • Job Knowledge and Technical Expertise
  • Oral & Written Communication
  • Workplace Safety
  • Organizational Awareness
  • Initiative

 

ADA REQUIREMENTS

  • Ability to converse orally and utilize standard telephones and two-way radios to receive and communicate information to staff and customers.
  • Ability to read instructions, directions, memos, forms, floor plans and other written materials.
  • Ability to walk extended distances to access the environs of the Center.

 

MINIMUM QUALIFICATIONS

  • High School diploma or equivalent.
  • Six (6) months of responsible experience performing general public contact work, customer relations, or retail sales.
  • Ability to speak clearly and concisely.
  • Neat and professional appearance.
  • Excellent customer service skills.
  • Ability to work a flexible schedule, including days, nights, weekends and holidays.
  • Ability to walk extended distances and climb stairs to access the interior and environs of the Center.

 

DESIRABLE QUALIFICATIONS

  • Experience in hospitality, public contact, and community relations or customer service field.
  • Work experience with Microsoft Office Suite or comparable software programs.

 

REQUIREMENT

  • All positions require candidates to successfully complete our background screening process

Contact/Recruiter:

Mr. Whitney Serrant, wserrant@eventsdc.com



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