202-728-0352 info@gwhcc.org

Front Desk Agent

Company: The Line DC

Date Posted: 06/28/2017
Location: Washington, D.C.
Position Description:

The Guest Service Agent is the guest’s go-to person for all their needs, so it’s your goal to make sure it is a positive and helpful experience- every time. A Guest Service Agent must have an approachable, professional, and upbeat personality with a desire to deliver outstanding service to our guests. Each guest that walks into The LINE DC will be welcomed and acknowledged in a way that aligns with our culture of best in class service, and you will ensure that our standards are met and maintained at all times. With a combination of passion for the job and the right communication with other departments, you have the ability to make the guest’s experience more than memorable.



  • Greet every guest with a smile and maintain eye contact.
  • Must be courteous and gracious, maintaining a professional demeanor at all times.
  • Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working.
  • Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
  • Handle all aspects of guest check-ins and guest check-outs as defined by the property standards.
  • Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages.
  • Responsible for cash handling, posting charges to guestrooms, verifying credit cards
  • and balancing bank at the end of the shift.
  • Take, confirm or change reservations as needed within guidelines established by the
  • property management.
  • Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or other personal effects, assistance with directions, restaurant recommendations, sightseeing, local event recommendations, and transportation needs
  • Promote and sell/upsell hotel services and amenities.
  • Take ownership of all service issues brought to your attention by guests.
  • Ensure logging and delivery of all incoming packages.
  • Always use proper two-way radio etiquette while communicating with other employees.
  • Must complete shift reports including call-around, bucket checks, folio balances, etc.
  • Maintain proper operation of all aspects of our Property Management System.
  • Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency.
  • Participate in scheduled departmental and administrative meetings as requested.
  • Perform any other duty or function that may be required- there’s no such thing as “that’s not my job” here.

  • Preference will be given to DC, Ward One residents. 
  • Schedule- Must be available for a flexible schedule including AM, PM and Mid Shifts, Weekends and Holidays.
  • Education: High-School Graduate or GED. College education preferred
  • Experience and Skills:     
  • Excellent reading, writing & oral proficiency in the English language.
  • Previous customer service, hotel, and/or related experience helpful.
  • Bi/Multi-Lingual a plus
  • Excellent organizational skills
  • Excellent attention to detail
  • Ability to multitask
  • Excellent Communication Skills
  • Able to handle a large volume of guest interactions in an efficient and courteous manner;
  • Proficient in Microsoft Office, Internet
  • Work well under pressure, requires being a team player.

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