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Home | Contact The Chamber 2016 Hispanic Heritage Celebration GWHCC is pleased to invite you and join us to celebrate the Hispanic Heritage Celebration on more»
Published Monday, June 6, 2016

WASHINGTON, DC, June 6, 2016 –The Greater Washington Hispanic Chamber of Commerce (GWHCC) celebrated its annual Gala: Honoring Hispanic Businesses in Construction on June 3rd at the Omni Shoreham in Washington, DC. This year the GWHCC recognized five individuals in the construction sector who have excelled in various categories and celebrated its 40th anniversary.

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Front Desk Agent

Company: The Line DC

Date Posted: 06/28/2017
Location: Washington, D.C.
Position Description:

The Guest Service Agent is the guest’s go-to person for all their needs, so it’s your goal to make sure it is a positive and helpful experience- every time. A Guest Service Agent must have an approachable, professional, and upbeat personality with a desire to deliver outstanding service to our guests. Each guest that walks into The LINE DC will be welcomed and acknowledged in a way that aligns with our culture of best in class service, and you will ensure that our standards are met and maintained at all times. With a combination of passion for the job and the right communication with other departments, you have the ability to make the guest’s experience more than memorable.

 

DUTIES AND RESPONSIBILITIES:

  • Greet every guest with a smile and maintain eye contact.
  • Must be courteous and gracious, maintaining a professional demeanor at all times.
  • Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working.
  • Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
  • Handle all aspects of guest check-ins and guest check-outs as defined by the property standards.
  • Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages.
  • Responsible for cash handling, posting charges to guestrooms, verifying credit cards
  • and balancing bank at the end of the shift.
  • Take, confirm or change reservations as needed within guidelines established by the
  • property management.
  • Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or other personal effects, assistance with directions, restaurant recommendations, sightseeing, local event recommendations, and transportation needs
  • Promote and sell/upsell hotel services and amenities.
  • Take ownership of all service issues brought to your attention by guests.
  • Ensure logging and delivery of all incoming packages.
  • Always use proper two-way radio etiquette while communicating with other employees.
  • Must complete shift reports including call-around, bucket checks, folio balances, etc.
  • Maintain proper operation of all aspects of our Property Management System.
  • Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency.
  • Participate in scheduled departmental and administrative meetings as requested.
  • Perform any other duty or function that may be required- there’s no such thing as “that’s not my job” here.

Qualifications:
  • Preference will be given to DC, Ward One residents. 
  • Schedule- Must be available for a flexible schedule including AM, PM and Mid Shifts, Weekends and Holidays.
  • Education: High-School Graduate or GED. College education preferred
  • Experience and Skills:     
  • Excellent reading, writing & oral proficiency in the English language.
  • Previous customer service, hotel, and/or related experience helpful.
  • Bi/Multi-Lingual a plus
  • Excellent organizational skills
  • Excellent attention to detail
  • Ability to multitask
  • Excellent Communication Skills
  • Able to handle a large volume of guest interactions in an efficient and courteous manner;
  • Proficient in Microsoft Office, Internet
  • Work well under pressure, requires being a team player.


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