202-728-0352 info@gwhcc.org

Guest Service Operator

Company: The Line DC

Date Posted: 06/28/2017
Location: Washington, D.C.
Position Description:

Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality.

Deliver a level of service marked by its sincere focus on each guest, consistent attention to detail and commitment to excellence.

Manage incoming calls and inquiries directed to the hotel in a courteous and efficient manner.

Handle guest inquiries in a prompt and courteous manner, whether personally or by directing the guest to the appropriate department.

Knowledgeable of the hotel's facilities and outlet operating hours.

Ability to give directions to all guests and patrons to the hotel and/or surrounding area destinations.

Follow department policies, procedures and service standards

Follow hotel safety policies and procedures

Perform any other reasonable duties as required by the Front Office Manager or other management of the Hotel


Prior hospitality or customer service experience preferred

Prior experience using Microsoft Office required.  Must display ability to work with general computer operations.

Must have strong communication skills both written and verbal.

Must be organized and willing take initiative to achieve the goals of both the department and the hotel.

Must be able to multi-task and possess the ability to recognize that the guests’ interests and needs are always primary.

Must be able to work a flexible work schedule including evenings and weekends.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Maintain high standards of personal appearance and grooming.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to maintain confidentiality of information.

Perform other duties as requested by management.

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